General Support
Account help, billing questions, photo verification, profile edits, deployment-mode setup, and anything that does not fit elsewhere. Reply time averages under twelve business hours.
Get in Touch
Contact Military Hearts
Questions about your profile, verification, billing, or safety? Our small, U.S.-based support team answers every email personally - usually within one business day. No bots, no scripts, no runaround.
Two Inboxes, Real People
Reach our support team
We keep contact simple. Two clearly-labeled inboxes, each watched by a trained human. Pick the one that fits your question and we will respond from a real address - never an auto-reply that goes nowhere.
Safety & Trust Team
Report a suspicious profile, romance scam attempt, harassment, or anything that does not feel right. Our trust team is trained to spot military romance scams and acts within hours, not days.
Prefer to read first? Our safety tips guide covers the most common red flags on any military dating site - including the five questions every scammer asks within the first three messages.
When We Are Awake
Support hours
Our humans work U.S. business hours, Monday through Friday. Urgent safety reports are reviewed every day - including weekends and federal holidays - because romance scammers do not take Sundays off.
| Monday - Friday | 8:00 AM - 8:00 PM ET |
|---|---|
| Saturday | 10:00 AM - 4:00 PM ET |
| Sunday | Safety reports only |
| Federal Holidays | Safety reports only |
Active-duty members in OCONUS time zones - we see you. Email any time and we will respond from your local morning, not ours. Just include your time zone in the message and we will work around it.
Looking for quick answers?
Most questions we receive are already answered on the site. Before you write in, check these three resources - you will often have your answer in under a minute:
- Homepage FAQ - how the military dating site works, free vs premium features, deployment mode
- Safety Tips - verifying profiles, avoiding scams, OPSEC reminders
- Avoiding Military Dating Scams - full guide with red flags and reporting steps
Still need a human? Email us using the addresses above and we will pick up where the articles leave off.
Stay in Touch
Follow Military Hearts
We share love stories, dating advice, deployment-friendly relationship tips, and the occasional throwback from a couple who finally got the homecoming photo. Quiet, useful, and never spammy.
A note on privacy: we never DM members first asking for personal information. If you receive a message from someone claiming to represent Military Hearts on social media, please report it to [email protected].